Remote Access Platform

HopToDesk is a free remote desktop tool allowing users to share their screen and allow remote control access to their computers and devices. Unlike other similar tools such as TeamViewer or AnyDesk, HopToDesk is free for both personal and business use, provides true end-to-end encryption for all peer communications, and open source.

Yes. The HopToDesk app is free for both personal and business use, with no time limits. You only pay if you choose the Dashboard to manage a larger fleet, which has a free tier plus paid plans for when you need more devices and team features.

Screen sharing, remote control, file transfer, and live chat are the basic features available with HopToDesk. Other features such as direct IP access, IP whitelisting and SOCKS5 proxy connections are supported. Please contact us to request new features.

Security and privacy is a priority at HopToDesk. All traffic between users, including chats, file transfers, and screen sharing is end-to-end encrypted. This means HopToDesk does not have the ability to see users screens, files, or any information shared between partners during a remote session. Other remote desktop products do not offer end-to-end encryption and frequently send background data to the remote desktop provider's servers, allowing them to detect commercial use and prevent the application from running again. This is not possible with HopToDesk.

Remote sessions are end-to-end encrypted and their content is never stored by HopToDesk in any region. The free HopToDesk app and web client work without an account, so there is no account data to store. If you create a Dashboard account, you choose its data region at sign-up: the United States or the European Union. An EU account keeps its account, device and ticket data on EU-based infrastructure, including its own database, file storage and encrypted backups.

Existing accounts remain in the United States region. If you need an account moved to the EU region, contact us and we will migrate it.

HopToDesk should simply work and be able to connect to any peer without needing to change any router or firewall settings. Other remote desktop tools such as Windows Remote Desktop and VNC do require setting up port forwarding or opening ports on the router or firewall to allow remote connections to be made, however this is not the case with HopToDesk.

Yes. The free client is only the start. Sign up for the free HopToDesk Dashboard and you get a platform built for professionals: fleet monitoring, unattended access, team roles, custom-branded clients, and remote command execution, from a handful of devices to thousands. MSPs can isolate each client in its own tenant with white-label branding and per-client usage reports, and import device lists straight from TeamViewer or AnyDesk to switch in an afternoon.

Yes. The Dashboard includes a full help desk, not a chat widget. Customers raise tickets through a customer-facing portal without needing an account, and inquiries can also arrive by email, so support requests from both channels land in one queue. Tickets carry a subject, description, priority, status and file attachments, and you assign them to team members with role-based permissions. The Business plan adds SLA targets with breach tracking and CSAT surveys after resolution; ITSM integrations with ServiceNow and Jira are part of the Enterprise and MSP plan. Because the help desk and the remote sessions live in the same product, a ticket and the session that resolved it share one record.

Yes. Every connection is logged, and the Dashboard reports on session history, connection history with duration tracking, device activity and ticket metrics. Business plans add team performance reporting, a full audit trail and CSV export, so you can bill by session length or hand an auditor a record. Sessions can also be recorded to video and reviewed later from a searchable recording library, by device and date.

Yes, it is easy to manage multiple remote computers using HopToDesk. You may give each computer a name in HopToDesk and use the computer name or ID when starting a remote session. You can use the search and filter box on the main HopToDesk window to search or filter for the computer you want to connect to as the agent/controller. You can also use the Add to Favorites feature to add any computer to the Favorites list for easier access.

You do not need to install HopToDesk, it works as a portable application and can be run from any location. To enable the full set of HopToDesk features on Windows, Mac, and Linux, you may need to click the Install button on the main HopToDesk window. However most features and settings will be available without any installation.

Yes, you may link to HopToDesk or our application download links from your website or application. You may also upload HopToDesk to your website and redistribute the application as you like.

Yes, you may setup your own private HopToDesk network on your servers or existing infrastructure. Self-hosting can also be accomplished with AWS or Cloudflare Workers. Please visit our On Premises page for more information.

Yes. From the Dashboard you get real-time device status, resource and uptime metrics, offline alerts, software inventory, and remote command execution across your fleet, with AI agents and MCP for automation. It is a real monitoring and management layer, not just a list of connections.

On Windows devices, most admin tasks during a session, including sending Ctrl+Alt+Del to secure-desktop dialogs, dismissing UAC prompts, and managing programs running with elevated permissions, also work in portable mode by selecting Request Elevation from the connection's Actions menu. You can supply admin credentials remotely if the person at the computer doesn't have them. Installing HopToDesk is only required if you want it to run automatically at startup as a background service and accept connections before anyone has logged in (pre-logon access or unattended access across reboots).

HopToDesk runs on infrastructure certified to ISO 27001 and SOC 2 Type II, and all connections are end-to-end encrypted. We provide a Data Protection page and a Data Processing Agreement for EU and UK customers on request. HopToDesk does not yet hold its own independent SOC 2 or ISO certification. See our Trust and Security page for what we do and do not yet certify.